Refund Policy
This page is a translation of the Japanese original. If there is any discrepancy, the Japanese version prevails.
Effective Date and Basic Policy
Effective date: May 23, 2026 (revised September 19, 2026) Boardroom (formerly AI Staff Room) is a digital analysis service. Refunds are generally not provided for analyses that have started or completed normally, user input errors, a mismatch with expectations, or the results of business decisions. However, if a case falls within the refund criteria below, the operator will review the purchase status and logs. This does not purport to limit rights provided by law.
Cases Eligible for a Refund
A refund may be available in the following cases. - Duplicate payment for the same content - The analysis for the relevant plan does not start after payment succeeds - An analysis result is not generated due to a service-side failure and a reasonable retry is not possible - The type of analysis actually provided is clearly different from the purchased product - Paid services remain paid for but undelivered when the service ends - Other cases the operator determines warrant a refund
Cases Generally Not Eligible for a Refund
The following are generally not eligible for a refund. - The analysis has started or completed normally - Subjective reasons such as AI output differing from expectations, being unusable for a business decision, or producing no results - The user entered an incorrect business idea, assumptions, profile, selected plan, or relevant plan - Loss caused by using the service without professional review in an area requiring professional confirmation - Free usage limits or promotional credits - Confirmed violations of these Terms of Use, fraudulent payment, unauthorized account use, intentional overload, or abuse of the refund system
Application Deadline
As a rule, submit a refund request within 14 days of purchase or within 7 days after a failure or non-delivery can be confirmed. Even after the deadline, duplicate payments, clear non-delivery, and cases required by law will be reviewed individually.
How to Apply
To request a refund, state the registered email address, purchase date and time, relevant plan, reason for the refund, and date and time of occurrence. If you know the purchase confirmation number, include it as well. Contact: Contact form: https://docs.google.com/forms/d/e/1FAIpQLSfbh7OsnLedicMxZVM8njGpZIkVDKbUhX0lTyX-YU-h95hlsA/viewform?usp=dialog
Review Process
The operator will check purchase history, payment status, receipt of payment notifications, analysis start time, analysis completion time, error logs, refund history, and possible unauthorized use. The operator may request additional information for the review.
Refund Method and Timing
If a refund is approved, it will generally be made to the payment method used for the purchase. It may take time to appear on a statement depending on the processing status of the card company, payment provider, or financial institution.
Refund Amount
The refund amount is capped at the applicable payment amount. If part of the service has already been provided, the operator will decide on a full or partial refund based on the undelivered portion, the failure, and usage. Communication charges, device costs, user-side opportunity losses, lost profits, and third-party costs are not included in a refund.
Chargebacks and Unauthorized Use
If a chargeback to a card company or unauthorized use by a third party is suspected, the operator will preserve the account, purchase, analysis, and logs and cooperate with the payment provider’s investigation. If unauthorized use or a violation of these Terms of Use is confirmed, the operator may suspend use, refuse a refund, or report the matter to the relevant authorities.